Learn, explore and troubleshoot with LogicMonitor's Support Center. To help us resolve requests in a timely manner, provide as much details as possible about your issue, including specific examples of target areas to investigate or attachments such as screenshots or log files. If you know your Support Center login credentials, enter them. About LogicMonitor. 30 in-depth LogicMonitor reviews and ratings of pros/cons, pricing, features and more. Customer support LogicMonitor Position In Our Categories Since companies have specific business-related needs, it is reasonable that they avoid getting a one-size-fits-all, ideal software product. On April 19, 2018, LogicMonitor will be retiring support for an older TLS cipher suite as well as support for the 1.0 version of the TLS protocol. Can LogicMonitor monitor custom data for my job? The Get Help app in Windows 10 provides fast, free support for Microsoft products. Call 888-415-6442, +1 (805) 617-3884 or Contact Us. You can also find the nearest service centers, check repair status and more. Pros It's relatively easy to use while at the same time offering tons of features that you … Sending Logs to the LM Logs Ingestion API, Getting Started with the LogicMonitor ServiceNow CMDB Integration, ServiceNow CMDB Update Set: Auto-Balanced Collector Groups, Getting Started with the Service Graph Connector for LogicMonitor Application, Adding Discovered Netscan Devices into Monitoring, Using Glob Expressions Throughout the LogicMonitor Portal, About LogicMonitor's Mobile View and Application, Responding to Alerts from a Mobile Device, Get devices for a particular device group, About LogicMonitor's RPC API (Deprecated), RPC API: Get the datasource instances for a Device, I Just Signed Up for LogicMonitor Now What, Managing Collector Groups with the REST API, Managing Dashboards and Widgets with the REST API, Managing Dashboard Groups with the REST API, Managing DataSource Instances with the REST API, Managing Escalation Chains with the REST API, Managing Website Groups with the REST API, Getting Websites Test Locations with the REST API, Enter the email address under which your support ticket was submitted (this is the email address associated with your user account in the LogicMonitor application) and click. The act of submitting a ticket has automatically triggered the creation of an account on your behalf. LogicMonitor 0 A customer contacted our support recently, wondering why his Linux servers showed high memory utilization. Responding to Alert Notifications via Email or SMS Email, Responding to native SMS alert notifications, ServiceNow (Incident Management) Integration, Enabling Dynamic Thresholds for Datapoints, 2a. it's a great solution to get a comprehensive view of all your systems with easily and quickly deployable LogicMonitor. The LogicMonitor support team is also excellent and easy to reach. Sending Logs to the LM Logs Ingestion API, Getting Started with the LogicMonitor ServiceNow CMDB Integration, ServiceNow CMDB Update Set: Auto-Balanced Collector Groups, Getting Started with the Service Graph Connector for LogicMonitor Application, Adding Discovered Netscan Devices into Monitoring, Using Glob Expressions Throughout the LogicMonitor Portal, About LogicMonitor's Mobile View and Application, Responding to Alerts from a Mobile Device, Get devices for a particular device group, About LogicMonitor's RPC API (Deprecated), RPC API: Get the datasource instances for a Device, I Just Signed Up for LogicMonitor Now What, Managing Collector Groups with the REST API, Managing Dashboards and Widgets with the REST API, Managing Dashboard Groups with the REST API, Managing DataSource Instances with the REST API, Managing Escalation Chains with the REST API, Managing Website Groups with the REST API, Getting Websites Test Locations with the REST API. How Do I Change the User Account of the Windows Collector Service? From within your LogicMonitor portal, you are able to access several support resources, including documentation and technical support. A free inside look at company reviews and salaries posted anonymously by employees. Open Get Help app . Microsoft Store. We’ve talked a fair bit about monitoring Linux memory, and what it means. As with the content that initially displays, search results are organized by support docs (platform documentation) and dev guides (API documentation). These resources are available from the Support dialog, which slides out from the left of the portal when enabled. We understand these are uncertain times, and we are here to help! LogicMonitor Maintenance and Deployment Windows, LogicMonitor Public IP Addresses and DNS Names, LogicMonitor Implementation Readiness Recommendations for Enterprise Customers, Top Dependencies for LogicMonitor Enterprise Implementation, Credentials for Accessing Remote Windows Computers, Running without Administrator Privileges in Windows. Configuring Your Collector for Use with HTTP Proxies, Group Policy Rights Necessary for the Windows Collector Service Account. LogicMonitor customer support is very responsive and willing to work on any issues that we are experiencing. Cost of support for LogicMonitor - An Important Factor: As a customer investing in a software product, you are looking for constant support, besides the price of … We’re online. Visualizing your cloud environment with auto dashboards and reports, 5. Visualizing your cloud environment with auto dashboards and reports, 5. Click Get a password to reset the password. In addition to documentation, the Support dialog also provides several methods for contacting LogicMonitor’s technical support. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. Feedback. Adding your GCP environment into LogicMonitor, 2d. Pros : It's relatively easy to use while at the same time offering tons of features that you can use to optimize and proactively solve problems. Get support for your Dell product with free diagnostic tests, drivers, downloads, how-to articles, videos, FAQs and community forums. Find articles, videos, training, tutorials, and more. Get started More support options. Note: Access to the Support dialog, as well as the various contact support options found within it, are determined by the role(s) assigned to your user account. Call 888-415-6442, +1 (805) 617-3884 or Contact Us. We recommend trying again with browser extensions disabled. Compare LogicMonitor to alternative IT Infrastructure Monitoring Tools. Adding your Azure environment into LogicMonitor, 2c. Creating an Account Friending Your Home Page Messaging Stories Your Photos and Videos Videos on Watch Pages Groups Events Fundraisers and Donations Payments Marketplace Apps Facebook Mobile Apps Accessibility. Have questions? You can track performance, view history and reports, and set up email and SMS alerts to alert employees of potential problems that need to be resolved before they begin to affect your business processes. Controlling which Collector monitors a device. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. LogicMonitor is a dynamic tool to keep monitoring of all devices from time to time. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have. This contact method opens a form that prompts you for feedback, allowing you to share thoughts and suggestions about the LogicMonitor platform. Small & medium businesses, enterprises & partners, IT professionals, and developers. LogicMonitor seamlessly monitors infrastructures, empowering companies to focus. After you submit a support ticket, both the Support dialog (and the resulting email acknowledging receipt of your ticket) offer a hyperlink for viewing ticket status. Help.logicmonitor.com belongs to a large group of moderately popular websites. Their first level support handles most of our questions and is able to quickly escalate directly to the developers for any bugs that are discovered. The availability of chat varies based on your account’s technical support package, as highlighted in Support Overview. It seems that Help Logic Monitor content is notably popular in USA. Note: As discussed in the Tracking Support Ticket Activity section of this support article, you can track your support ticket activity by logging into LogicMonitor’s support site. Have questions? Microsoft is here to help you with products including Office, Windows, Surface, and more. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. Software pricing may also depend on software capabilities, including marketing automation, sales automation, help desk, and call center. Read 115 LogicMonitor Customer Reviews & Customer References. This contact method minimizes the Support dialog and opens a chat window, allowing you to work in real time with our technical support team. More support options. Have questions? Read Help.logicmonitor.com news digest here: view the latest Help Logic Monitor articles and content updates right away or get to their most visited pages. Find support and customer service options to help with your HP products including the latest drivers and troubleshooting articles. Why am I receiving account lock out alerts? Contact support in the browser instead. Or speak with a Dell technical expert by phone or chat. You can view the full thread of any request by clicking its subject. Support via chat is handled on a first-come-first-serve-basis; wait times are typically less than five minutes. less on problem solving and more on evolution. In the Suggested Content area of the Support dialog, relevant support articles are displayed based on your location in the portal. Documentation can be searched using the search bar. This is a bit more expensive than other products but worth it overall. Note: If the Chat with an Engineer option is not present, it is likely due to a browser plugin such as a popup blocker or other security-related plugin. Controlling which Collector monitors a device. Managing Your Account. LogicMonitor will send a password reset hyperlink via email. Adding Monitoring for Custom AWS CloudWatch Metrics, Active Discovery for AWS CloudWatch Metrics, AWS Billing Monitoring - Cost & Usage Report, Managing your AWS devices in LogicMonitor, Renaming discovered EC2 instances and VMs, Azure MySQL & PostgreSQL Database Servers, Monitoring Cloud Service Limit Utilization, Atlassian Statuspage (statuspage.io) Monitoring, Windows Server Failover Cluster (on SQL Server) Monitoring, About LogicMonitor's Kubernetes Monitoring, Adding your Kubernetes Cluster into Monitoring, Updating Monitoring Configuration for your Kubernetes Cluster, Cisco Firepower Chassis Manager Monitoring, Interface Status Alerting and Bandwidth Utilization, Linux File Systems reporting more than 100% usage, VMware ESXi Servers and vCenter/vSphere Monitoring, VMware vCenter Server Appliance (VCSA) Monitoring, Cohesity DataProtect and DataPlatform Monitoring, Viewing, Filtering, and Reporting on NetFlow Data, Disabling External Website Testing Locations Across Your Account, Executing Internal Web Checks via Groovy Scripts, Web Checks with Form-Based Authentication, Tokens Available in LogicModule Alert Messages, Advantages of using Groovy in LogicMonitor, Viewing Config Files from the Resources Page, Example ConfigSource Active Discovery Script, Creating JobMonitor Definitions in LogicMonitor. Note: Following a hyperlink from within an article to another cross-referenced article will always open the second article externally (on the support site). Gain full-stack visibility for … To open and view a support article within the Support dialog, simply click its preview. Note: As discussed in the Tracking Support Ticket Activity section of this support article, you can track your support ticket activity by logging into LogicMonitor’s support site. Log In Create Account. 3 LogicMonitor reviews. About LogicMonitor. Get in touch with the LogicMonitor team today and find out how we can help! We will update once we have further information on the full scope of impact. Adopting Cloud Monitoring for existing Resources, 3. We understand these are uncertain times, and we are here to help! What do the different alert severities mean? If you are not currently logged into the Support Center, you are prompted to sign in. Adding Monitoring for Custom AWS CloudWatch Metrics, Active Discovery for AWS CloudWatch Metrics, AWS Billing Monitoring - Cost & Usage Report, Managing your AWS devices in LogicMonitor, Renaming discovered EC2 instances and VMs, Azure MySQL & PostgreSQL Database Servers, Monitoring Cloud Service Limit Utilization, Atlassian Statuspage (statuspage.io) Monitoring, Windows Server Failover Cluster (on SQL Server) Monitoring, About LogicMonitor's Kubernetes Monitoring, Adding your Kubernetes Cluster into Monitoring, Updating Monitoring Configuration for your Kubernetes Cluster, Cisco Firepower Chassis Manager Monitoring, Interface Status Alerting and Bandwidth Utilization, Linux File Systems reporting more than 100% usage, VMware ESXi Servers and vCenter/vSphere Monitoring, VMware vCenter Server Appliance (VCSA) Monitoring, Cohesity DataProtect and DataPlatform Monitoring, Viewing, Filtering, and Reporting on NetFlow Data, Disabling External Website Testing Locations Across Your Account, Executing Internal Web Checks via Groovy Scripts, Web Checks with Form-Based Authentication, Tokens Available in LogicModule Alert Messages, Advantages of using Groovy in LogicMonitor, Viewing Config Files from the Resources Page, Example ConfigSource Active Discovery Script, Creating JobMonitor Definitions in LogicMonitor. Target initial response times vary based on issue severity and your account’s support package, as highlighted in Support Overview. How do I change what group(s) my device is in? Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. This contact method opens a form that prompts you for feedback, allowing you to share thoughts and suggestions about the LogicMonitor platform. Responding to Alert Notifications via Email or SMS Email, Responding to native SMS alert notifications, ServiceNow (Incident Management) Integration, Enabling Dynamic Thresholds for Datapoints, 2a. Home. LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. Ticket responses will be sent via email to the email address associated with the requester’s user account. Business, IT & developer. Disabling Monitoring for a DataSource or Instance, Monitoring Web Pages, Processes, Services and UNC Paths, Sharing and Exporting/Importing Dashboards. What about isolating graph lines, toggling legends, and more? Can LogicMonitor monitor custom data for my job? We'll get you the help you need. Disabling Monitoring for a DataSource or Instance, Monitoring Web Pages, Processes, Services and UNC Paths, Sharing and Exporting/Importing Dashboards. How Do I Change the User Account of the Windows Collector Service? Customer Service. Adding your AWS environment into LogicMonitor, 2b. To open the support article on the support site, click the corresponding external link icon or, with the article open in the Support dialog, click its title. Contact Microsoft Support. LogicMonitor Customer Service and Technical Support. Help Center. At LogicMonitor, we expand what's possible for MSPs by supercharging the services behind them. LogicMonitor is the leading SaaS-based performance monitoring platform for IT. If you have previously submitted a support ticket, an account already exists on your behalf. These articles mirror the documentation found in the Support Center and are divided into two categories, denoted by tabs: Support Docs (platform documentation) and Dev Guides (API documentation). LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. This contact method opens a form that prompts you for details regarding the issue for which you are seeking support (this same form is also accessible from the Support Center). Once logged into the support portal, use the dropdown to navigate to “My Activities” where all support requests (and their statuses) are listed. Adding your AWS environment into LogicMonitor, 2b. We help you turn on a complete view in minutes, turn the dial from optimization to innovation and turn the corner from sight to vision. To follow this link, you must be logged into the Support Center. For more information, see Roles. Find support contact options like chat, phone or email for your HP Products. Find answers to your buying, selling, and account questions, or contact us for more help. We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about LogicMonitor is that it has a very good support system. Please contact Support for any further concerns or help with this matter. Adding your Azure environment into LogicMonitor, 2c. Next . Use this link to reset your password and log into the support portal. Searches return all relevant content available in the Support Center. Adopting Cloud Monitoring for existing Resources, 3. See how LiveAgent and LogicMonitor stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Subbarao Punnamaraju . Suitable for on-premises, hybrid, and cloud infrastructures, LogicMonitor provides comprehensive, automated infrastructure monitoring so businesses can enjoy greater visibility and optimize performance and end-user experience. Release Notes for v145 can be found at the link below. Adding your GCP environment into LogicMonitor, 2d. Questions on how to best use LogicMonitor? Configuring Your Collector for Use with HTTP Proxies, Group Policy Rights Necessary for the Windows Collector Service Account. Using Facebook. Help craft the content strategy to support go-to-market campaigns that focus on key LogicMonitor business priorities, firstly prioritising our MSP and partner business functions. We understand these are uncertain times, and we are here to help! Call 888-415-6442, +1 (805) 617-3884 or Contact Us. What do the different alert severities mean? LogicMonitor Communities provides a portal for discussion of the LogicMonitor platform and community-based customization. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have. Gain full-stack visibility for networks, cloud, servers, and more within one unified view. Compare real user opinions on the pros and cons to make more informed decisions. These use cases, approaches and end results from real customers include 66 testimonials & reviews, 31 case studies, success stories, reviews, user stories & customer stories, and 18 customer videos & reviews. Contact us. eBay Customer Service 555017329487 7563b555-483b-4ccf-a44c-4dcc4f7a3681:1765e2d3c0f 19997 We provide fully automated, multi-tenant monitoring and automation built for MSPs. Why am I receiving account lock out alerts? Need assistance with your Microsoft product? The form is submitted to LogicMonitor as a support ticket. LogicMonitor is a SaaS service for monitoring physical, virtual and cloud-based networks. This is a great group of folks. How do I change what group(s) my device is in? What about isolating graph lines, toggling legends, and more? While we expect this change to have minimal impact, there is a possibility this change would affect access to your account in the following ways: IT Operations Manager at a university with 10,001+ employees. Business, IT & developer. The customer support tier 1 leaves a lot to be desired when you are already an IT professional but for beginners, I suppose it is not that bad. Your feedback is directed to our product team for consideration in future releases. If you have not previously created a Support Center account, perform the following steps to access the center: Important: Do not choose the link to sign up and create a brand new account. 4.6/5. LogicMonitor Maintenance and Deployment Windows, LogicMonitor Public IP Addresses and DNS Names, LogicMonitor Implementation Readiness Recommendations for Enterprise Customers, Top Dependencies for LogicMonitor Enterprise Implementation, Credentials for Accessing Remote Windows Computers, Running without Administrator Privileges in Windows. Tell us about the problem you're having and which product you're using. Service account his Linux servers showed high memory utilization of any request by clicking its subject +1 ( )... Collector for Use with HTTP Proxies, group Policy Rights Necessary for the Windows Collector Service employees..., phone or email for your HP products contacted our support recently, wondering why his servers... ’ s technical support device is in every other Wednesday at 11am PST and hear LogicMonitor experts explain practices! Sharing and Exporting/Importing Dashboards logged into the support dialog, simply click preview... Platform and community-based customization free inside look at company reviews and salaries posted anonymously by.! Msps by supercharging the Services behind them triggered the creation of an account on location. One unified view tell Us about the problem you 're using support is responsive. A support article within the support dialog, which may be impacting customer accounts - LogicMonitor is currently technical! With a Dell technical expert by phone or email for your HP products the! That help Logic Monitor content is notably popular in USA videos, training, tutorials and... Your LogicMonitor portal, you are not currently logged into the support dialog, click. Is notably popular in USA investigating technical abnormalities, which may be impacting customer accounts more informed decisions find. For consideration in future releases salaries posted anonymously by employees LogicMonitor experts best. Account questions, or contact Us and view a support ticket, an on... Posted anonymously by employees marketing automation, sales automation, sales automation help... Virtual and cloud-based networks seamlessly monitors infrastructures, empowering companies to focus further concerns or help with this matter full-stack! And we are here to help, explore and troubleshoot with LogicMonitor support! Our product team for consideration in future releases Service for monitoring physical, virtual and cloud-based networks send a reset... User opinions on the pros and cons to make more informed decisions 888-415-6442, +1 ( 805 ) 617-3884 contact... For the Windows Collector Service to reset your password and log into the support portal troubleshooting articles article the. Or help with this matter out from the left of the support,. Email for your HP products including the latest drivers and troubleshooting articles first-come-first-serve-basis... 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Team today and find out how we can help package, as highlighted in support Overview its preview prompts. That prompts you for feedback, allowing you to share thoughts and suggestions about the LogicMonitor today! Provides a portal for discussion of the Windows Collector Service account in future releases abnormalities, slides... View of all devices from time to time you for feedback, allowing you share! And which product you 're using his Linux servers showed high memory utilization sales automation, sales automation, desk... Log into the support Center more expensive than other products but worth it.... Slides out from the support dialog, relevant support logicmonitor customer support are displayed based on your ’. Informed decisions 617-3884 or contact Us inside look at company reviews and of! Be found at the link below to open and view a support.... Memory, and what it means we have further information on the pros and cons to more. 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