ANSERAI
1. Our Policy:
Welcome to the web site (the “Site”) of Anserai (“Anserai”, “we”, “us” and/or “our”). This Site is operated by Anserai and has been created to provide information about our company and its retail and creative collaboration services (the “Services”) to our users (“you”, “your”). This Privacy Policy sets forth Anserai’s policy with respect to information including personally identifiable data (“Personal Data”) and other information that is collected from Site visitors and users of the Services. By accessing this Site or using any of the Services you are consenting to be bound by this Privacy Policy.
Anserai is owned and operated by Elly MacDonald Design Ltd (www.ellymacdonalddesign.com // 16 Waterlow Road, Reigate, Surrey, RH2 7EX). To contact Anserai please refer to our ‘Hi – Howdy – Hello’ webpage.
2. Information We Collect:
When you interact with us through the Site or the Services, we may collect Personal Data and other information from you, as further described below:
Personal Data That You Provide Through the Site: We collect Personal Data from you when you voluntarily provide such information such as when you register for access to the Services, use certain Services, contact us with inquiries, or respond to one of our surveys. There is a link to our Privacy Policy at the bottom of every page of the website so it is easily accessible. Examples of Personal Date include: Contact Details (Name, Address, Email, Telephone Number); Username and Password; Purchase and Returns History; Customer Service information (eg. enquiries, comments, complaints and information).
By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of Anserai and the authorised third parties referred to herein. Your personal data may also be collected if you: Interact or engage with us on social media; Choose to participate in any surveys or competitions; Fill out any forms on the Site, such as product reviews or stock notification emails; If you’ve given a third-party permission to share with us the information they hold about you.
Non-Identifiable or Aggregated Data: When you interact with Anserai through the Site or Services, we receive and store certain personally non-identifiable information – our web server automatically collects anonymous information such as log data and IP addresses and may collect general information concerning your location. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Anserai may store such information itself or such information may be included in databases owned and maintained by Anserai affiliates, agents, or service providers. This Site may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, the domain names of our visitors’ Internet service providers, and how our users use and interact with the Anserai Service. Also, in an ongoing effort to better understand and serve the users of the Services, Anserai often conducts research on its customer demographics, interests, and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis. Anserai may share this non-identifiable and aggregate data with its affiliates, agents, and business partners, but this type of non-identifiable and aggregate information does not identify you personally. Anserai may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
In operating this Site, we may also use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site. Our cookies help provide additional functionality to the Site and help us analyze Site usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Site without needing to remember and then enter a password more than once during a visit to the Site. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Site’s features.
We retain your Personal Data for as long as it is necessary for the purpose for which it was collected or for as long as your account is open with us. Records of Product Orders will be kept for five years, after which the information will be deleted. However, there may be a legal basis, such as the prevention of fraud and crime for which we will hold your information beyond this five year period and we may share your information with a law enforcement body, when required to do so.
3. Our Use of Your Personal Data and Other Information:
Anserai uses the Personal Data you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to the Services, we will use your Personal Data to provide you with access to such services and to monitor your use of such services. Other examples of purposes include but are not limited to: to provide the services you request; to send you marketing materials by mail; to complete your purchase transactions on the Site; to notify you of product recalls or provide other information concerning products you have purchased.
Anserai and its subsidiaries and affiliates (the “Related Companies”) may also use your Personal Data and other personally non-identifiable information collected through the Site to help us improve the content and functionality of the Site, to better understand our users and to improve the Services. Anserai and its Related Companies may use this information to communicate with you regarding the Services or to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. Note however that as user of the Service you cannot opt-out of some administrative communications that are reasonably necessary to the Service, such as billing or service notifications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.
When making a purchase through the Site, you have the option to checkout as a guest or to create an online account. If you choose to create an account it will make future online shopping faster and easier. Using your chosen name and password you may access your account online at any time to add, delete, or change information.
If Anserai intends on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.
4. Our Disclosure of Your Personal Data and Other Information:
Anserai is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution, or similar event, Personal Data may be part of the transferred assets.
Related Companies: We may also share your Personal Data with our Related Companies for purposes consistent with this Privacy Policy.
Agents, Consultants and Related Third Parties: Anserai, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases, and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
Legal Requirements: Anserai may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Anserai, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability.
5. Your Rights:
You can use the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Services.
You also have rights with regards to how we use and hold your Personal Date. This includes: the right to be informed; the right to access the Personal Data that we hold about you; the right to change the Personal Data that we hold about you; the right to restrict the processing of Personal Data that we hold about you; the right to stop physical or email marketing.
If you want to exercise your rights, please contact us at: info@anserai.com. Further, if you feel that your requests have been dealt with incorrectly or if you are concerned about the way we handle personal information you have the right to complain to the Information Commissioners Office (ICO).
6. Exclusions:
This Privacy Policy does not apply to any Personal Data collected by Anserai other than Personal Data collected through the Site or Services. This Privacy Policy shall not apply to any unsolicited information you provide to Anserai through this Site or through any other means. This includes, but is not limited to, information posted to any public areas of the Site, such as bulletin boards (collectively, “Public Areas”), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and Anserai shall be free to reproduce, use, disclose, distribute, and exploit such Unsolicited Information without limitation or attribution.
7. Children:
Anserai does not knowingly collect Personal Data from children under the age of 18. If you are under the age of 18, please do not submit any Personal Data through the Site. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on this Site without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Data to Anserai through this Site, please contact us, and we will endeavor to delete that information from our databases.
8. Links to Other Websites:
This Privacy Policy applies only to the Site. The Site may contain links to other web sites not operated or controlled by Anserai (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from this Site do not imply that Anserai endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.
9. Integrating Third Party Services within the Services:
One of the special features of the Service is that it allows you to enable various online third party services, such as social media and networking services, (“Third Party Services”) to be directly integrated into your Anserai experience. By directly integrating these services, we make your online experiences richer, and more personalized. To take advantage of this feature, we will ask you to provide us your username and password for the relevant Third Party Services. By enabling such Third Party Services, you are allowing us to pass your log-in information to these service providers for this purpose. When you add a Third Party Service account to the Service, we will collect your login information and other relevant information necessary to enable the Service to access that Third Party Service and your data contained within that Third Party Service. However, please remember that the manner in which Third Party Services use, store, and disclose your information is governed solely by the policies of such third parties, and Anserai shall have no liability or responsibility for the privacy practices or other actions of any Third Party Service that may be enabled within the Service.
10. Advertising and Remarketing:
We may allow other companies, called third party ad servers or ad networks, to serve advertisements within the Site. These third party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on the Site. They automatically receive your IP Address when this happens. They may also use other technologies (such as cookies, JavaScript, or web beacons) to measure the effectiveness of their advertisements and to personalize their advertising content. Further these advertisers may also serve ads to you on other websites (including ads for our products and services) based on information collected from you while using the Site. For example, we may use Google’s “remarketing” service to target our ads to you based on your prior use of the Site when you visit on other sites in Google’s content network.
You should be aware that advertisers may target advertisements to users based on certain user characteristics. If you respond to this type of targeted advertisement, the advertiser or ad server may conclude that you fit the description of the audience they were trying to reach.
Our Privacy Policy does not apply to, and we cannot control the activities of, such ad servers, ad networks, or their advertiser clients.
11. Security:
Anserai takes reasonable steps to protect the Personal Data provided via the Site from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Personal information provided on the website and online credit card transactions are transmitted through a secure server. You can tell that your data is secure by looking for the padlock icon. However, as no data transmissions over the internet can ever be guaranteed as 100% secure, we cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our reasonable control.
12. Payment Details:
We use the Stripe payment platform to process your details. We do not receive any of these details directly but Stripe gathers and stores your payment card information, your email address, your mobile phone number, and billing and shipping address. They will use this information to complete purchases that you choose to make on other websites or applications that also use Stripe Checkout, but only with your permission. We may also share your contact information, but not your card information, with Anserai as part of your purchases. We will not share this information with other third parties except as a necessary part of providing our Website and Services. You should carefully review merchants’ privacy policies to better understand how each uses your information. The full Stripe Privacy Policy can be found at https://stripe.com/us/privacy
13. Other Terms & Conditions
Your access to and use of this Site is subject to the Terms of Service.
14. Changes to Anserai’s Privacy Policy
The Site and our business may change from time to time. As a result, at times it may be necessary for Anserai to make changes to this Privacy Policy. Anserai reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the Site after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.
15. Access to Information; Contacting Anserai:
To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via this Site or Services.
Please also feel free to contact us if you have any questions about Anserai’s Privacy Policy or the information practices of this Site.
You may contact us as follows: info@anserai.com
