WHAT IS YOUR SHIPPING POLICY?

RIGHT NOW WE SHIP TO THE CONTIGUOUS UNITED STATES.  NO PO BOXES ARE ALLOWED WE’RE AFRAID, BUT WE ENCOURAGE SETTING UP FORWARDING MAILING ADDRESSES WHERE NECESSARY!

WE DO NOT CHARGE FOR SHIPPING. SHIPPING IS CARRIED OUT BY FEDEX OR USPS GROUND AND WILL USUALLY TAKE 5-7 DAYS FROM THE DATE OF DISPATCH. IF THE PRODUCT IS IN STOCK, WE WILL DO OUR VERY BEST TO SHIP IT WITHIN 48 HOURS. IF A PRODUCT IS NOT IN STOCK, ITS DATE OF AVAILABILITY WILL BE NOTED ON THE PRODUCT PAGE ON THIS WEBSITE. WE TAKE ENORMOUS PRIDE IN OUR PIECES AND ACCORDINGLY WRAP THEM CAREFULLY FOR THEIR JOURNEY TO YOU. IF ANYTHING IS LESS THAN PERFECT WITH ITS ARRIVAL WITH YOU, PLEASE DO NOT HESITATE TO CONTACT US IMMEDIATELY.

HOW DO I CARE FOR MY PURCHASE?

CARE INSTRUCTIONS WILL BE INCLUDED IN YOUR SHIPMENT.

– OUR TEXTILES ARE OFTEN VINTAGE, AND IN SOME INSTANCES FRAGILE. THEY SHOULD NOT BE EXPOSED TO HARSH CHEMICALS OR PROLONGED EXTREME SUNLIGHT. IF THEY REQUIRE CLEANING, GENTLE SPOT CLEANING WITH TEPID WATER AND SOAP SHOULD BE OKAY, BUT WE WOULD STRONGLY RECOMMEND DRY CLEANING.

– OUR FRAMED ARTWORK SHOULD BE LIGHTLY DUSTED, NO CLEANING PRODUCTS SHOULD BE USED.

– THE SAME GOES FOR OUR OBJETS – THEY ARE MOSTLY MADE OF NATURAL FINISHES SUCH AS WOOD OR SHELL, AND WOULD NOT HOLD UP WELL TO CLEANING PRODUCTS.

DO YOU HAVE GIFT CERTIFICATES?

IF YOU WISH TO SEND A GIFT CERTIFICATE, JUST LET US KNOW HOW MUCH FOR AND WE WILL BE HAPPY TO PROVIDE YOU WITH ONE.

WHAT IS YOUR RETURN POLICY?

WE HOPE THAT YOU ARE 100% HAPPY WITH YOUR NEW TREASURE, BUT IF YOU CHANGE YOUR MIND WE CAN OFFER YOU STORE CREDIT FOR THE SAME AMOUNT AS THE PURCHASE PRICE. WE DO HOWEVER ASK THAT YOU PACK THE PIECE BACK IN ITS ORGINAL PACKAGING WHEREVER POSSIBLE AND MEET THE COST OF THE RETURN SHIPPING. SEE OUR T&C’S FOR MORE DETAILS.

HOW SHOULD I STYLE MY PIECE WITH THE REST OF MY HOME DECOR?

EACH PRODUCT PAGE HAS SOME INDIVIDUAL STYLING TIPS AND THOUGHTS ON HOW YOU MIGHT WANT TO DISPLAY YOUR PURCHASE. ALSO CHECK OUT ELLY’S DESIGN IDEAS PAGE HERE, AS WELL AS OUR BLOG! YOU MIGHT ALSO LOOK AT OUR INSTAGRAM FEED TO SEE WHO ELSE HAS BOUGHT SOMETHING SIMILAR AND WHAT THEY ARE DOING WITH THEIRS!

HOW MUCH FROM MY PURCHASE GOES TO CHARITY?

WITH THE PROCEEDS FROM OUR COLLECTION #1 WE ARE PROUD TO BE SUPPORTING THE BALI CHILDREN’S PROJECT, AND A PROPORTION OF OUR REVENUES WILL BE GOING TO THAT CHARITY AT KEY MILESTONES ALONG THE LIFE OF THE COLLECTION. PLEASE SEE HERE FOR MORE DETAILS.

HOW DO I GET IN TOUCH WITH YOU? 

EASY PEASY, CLICK HERE!

MY SHADOWBOX FRAME HAS SOME TINY SPECKS OF BLACK IN IT, WHAT CAN I DO ABOUT IT?

THE SHELL NECKLACES IN COLLECTION #1 ARE 100% NATURAL. THIS MEANS THAT SOMETIMES TINY BITS OF SAND, OCEAN SEDIMENT OR EVEN A TEENY BIT OF HERMIT CRAB MAY HAVE GOT LODGED INSIDE AND THEN DISLODGED IN TRANSIT TO YOU. WE CLEAN ALL OF OUR PIECES THOROUGHLY BEFORE SENDING THEM TO YOU AND THEY LEAVE OUR HANDS LOOKING PERFECT, BUT WE ACKNOWLEDGE THAT THIS MAY OCCASIONALLY HAPPEN. WE  HOPE THAT YOU ACCEPT THIS AS A POSITIVE WRINKLE, BUT IF YOU ARE UNHAPPY WITH THE PRESENTATION OF YOUR PIECE ON ITS ARRIVAL WITH YOU, PLEASE CONTACT US TO DISCUSS IT.

SOME OF THE SHELLS IN MY NECKLACE HAVE BECOME DISLODGED, WHAT CAN I DO ABOUT THIS? 

SHAKE YOUR SHADOW BOX VERY GENTLY AND ALL OF THE SHELLS SHOULD FALL BACK INTO POSITION. THEY HAVE BEEN CAREFULLY ATTACHED TO THE LINEN MATTING SO THAT THE FORM OF THE NECKLACE AND SHELLS SHOULD REMAIN IN POSITION BUT IN SOME INSTANCES IT WOULD NOT BE AESTHETICALLY APPROPRIATE FOR THEM ALL TO BE INDIVIDUALLY ATTACHED. AS ABOVE, IF YOU ARE UNHAPPY WITH THE PRESENTATION OF YOUR PIECE ON ITS ARRIVAL WITH YOU, PLEASE CONTACT US TO DISCUSS IT.

 ARE YOUR SHELLS COLLECTED SUSTAINABLY?

ABSOLUTELY. WE WOULD NOT ACCEPT THEM OTHERWISE. TO CONFIRM, WE HAVE ALSO OBTAINED ALL OF THE APPROPRIATE PAPERWORK FROM THE FISH AND WILDLIFE SERVICE TO IMPORT THESE PIECES DIRECTLY.

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