WHAT IS YOUR SHIPPING POLICY?
ALL ANSERAI PRODUCTS ARE DELIVERED FREE OF CHARGE TO MAINLAND UK, USING A TRACKED DELIVERY SERVICE. FOR DELIVERY TO NORTHERN IRELAND, THE SCOTTISH HIGHLANDS OR THE ISLAND, OR INTERNATIONALLY, PLEASE CONTACT US AT INFO@ANSERAI.COM AND WE WILL SEND OVER AVAILABLE SHIPPING RATES.
WE AIM TO DISPATCH ALL IN STOCK ITEMS WITHIN 2 WORKING DAYS, PLEASE ALLOW A FURTHER 2-5 WORKING DAYS FOR DELIVERY. IF YOU’RE IN A HURRY PLEASE DROP US AN EMAIL {INFO@ANSERAI.COM} AND WE’LL SEE WHAT WE CAN DO!
HOW DO I CARE FOR MY PURCHASE?
CARE INSTRUCTIONS ARE TYPICALLY INCLUDED IN YOUR SHIPMENT.
– OUR TEXTILES ARE OFTEN VINTAGE, AND IN SOME INSTANCES FRAGILE. THEY SHOULD NOT BE EXPOSED TO HARSH CHEMICALS OR PROLONGED EXTREME SUNLIGHT. IF THEY REQUIRE CLEANING, GENTLE SPOT CLEANING WITH TEPID WATER AND SOAP SHOULD BE OKAY, BUT WE WOULD STRONGLY RECOMMEND DRY CLEANING.
– OUR FRAMED ARTWORK SHOULD BE LIGHTLY DUSTED, NO CLEANING PRODUCTS SHOULD BE USED.
– THE SAME GOES FOR OUR OBJETS – THEY ARE MOSTLY MADE OF NATURAL FINISHES SUCH AS WOOD OR SHELL, AND WOULD NOT HOLD UP WELL TO CLEANING PRODUCTS.
DO YOU HAVE GIFT CERTIFICATES?
IF YOU WISH TO SEND A GIFT CERTIFICATE, PLEASE GET IN TOUCH: INFO@ANSERAI.COM.
WHAT IS YOUR RETURNS POLICY?
WE HOPE THAT YOU ARE 100% HAPPY WITH YOUR NEW TREASURE, BUT IF NOT PLEASE NOTIFY US AT INFO@ANSERAI.COM WITHIN 14 DAYS OF DELIVERY. WE ASK THAT YOU PACK THE PIECE BACK IN ITS ORGINAL PACKAGING AND MEET THE COST OF THE RETURN SHIPPING. SEE OUR T&C’S FOR MORE DETAILS.
DO YOU OFFER TRADE ACCOUNTS?
WE CERTAINLY DO, PLEASE SEE OUR TRADE ACCOUNT DETAILS HERE.
HOW SHOULD I STYLE MY PIECE WITH THE REST OF MY HOME DECOR?
EACH PRODUCT PAGE HAS SOME INDIVIDUAL STYLING TIPS AND THOUGHTS ON HOW YOU MIGHT WANT TO DISPLAY YOUR PURCHASE. ALSO CHECK OUT OUR BLOG, DEMAND AUTHENTICITY! YOU MIGHT ALSO LOOK AT OUR INSTAGRAM FEED TO SEE WHO ELSE HAS BOUGHT SOMETHING SIMILAR AND WHAT THEY ARE DOING WITH THEIRS.
HOW DO I GET IN TOUCH WITH YOU?
EASY PEASY, CLICK HERE!
MY SHADOWBOX FRAME HAS SOME TINY SPECKS OF BLACK IN IT, WHAT CAN I DO ABOUT IT?
THE SHELL NECKLACES IN COLLECTION #1 ARE 100% NATURAL. THIS MEANS THAT SOMETIMES TINY BITS OF SAND, OCEAN SEDIMENT OR EVEN A TEENY BIT OF HERMIT CRAB MAY HAVE GOT LODGED INSIDE AND THEN DISLODGED IN TRANSIT TO YOU. WE CLEAN ALL OF OUR PIECES THOROUGHLY BEFORE SENDING THEM TO YOU AND THEY LEAVE OUR HANDS LOOKING PERFECT, BUT WE ACKNOWLEDGE THAT THIS MAY OCCASIONALLY HAPPEN. WE HOPE THAT YOU ACCEPT THIS AS A POSITIVE WRINKLE, BUT IF YOU ARE UNHAPPY WITH THE PRESENTATION OF YOUR PIECE ON ITS ARRIVAL WITH YOU, PLEASE CONTACT US TO DISCUSS IT.
SOME OF THE SHELLS IN MY NECKLACE HAVE BECOME DISLODGED, WHAT CAN I DO ABOUT THIS?
SHAKE YOUR SHADOW BOX VERY GENTLY AND ALL OF THE SHELLS SHOULD FALL BACK INTO POSITION. THEY HAVE BEEN CAREFULLY ATTACHED TO THE LINEN MATTING SO THAT THE FORM OF THE NECKLACE AND SHELLS SHOULD REMAIN IN POSITION BUT IN SOME INSTANCES IT WOULD NOT BE AESTHETICALLY APPROPRIATE FOR THEM ALL TO BE INDIVIDUALLY ATTACHED. AS ABOVE, IF YOU ARE UNHAPPY WITH THE PRESENTATION OF YOUR PIECE ON ITS ARRIVAL WITH YOU, PLEASE CONTACT US TO DISCUSS IT.
I LOVE A PRODUCT ON YOUR WEBSITE BUT IT IS SOLD OUT, IS MORE STOCK ON THE WAY?
WE RESTOCK REGULARLY, BUT IF THERE’S A SPECIFIC ITEM YOU’RE AFTER PLEASE DROP US A LINE AND WE’LL BE ABLE TO ADVISE ON THE SPECIFICS.
